The 2024 Subaru Love Promise Community Commitment Award

We are honored to be nationally recognized by Subaru of America, Inc. for our dedication to our customers, our community, and the Subaru Love Promise.

The 2024 Subaru Love Promise Community Commitment Award recognizes elite Subaru retailer who provide an exceptional customer experience at every interaction with Subaru. These retailers have demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as environment, community, health, education, and pets.

Here at Subaru of Troy, we love our community as much as we love our vehicles and are committed to making a positive impact on the lives of all of our customers and neighbors.


What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

We'd love to hear from you.

Did Subaru of Troy go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.



In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

In 2020, Subaru and its retailers made a donation to Feeding America to provide 50 million meals to help feed people in need during the COVID-19 crisis,* making meals available at 199 local food banks across the country.

*$1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks.



Subaru and our retailers are committed to protecting and preserving the Earth, not just by our words, but also by our actions.

More than 13 million pieces of hard-to-recycle waste collected and recycled through TerraCycle®.



Subaru believes we all should have a chance to lead a healthy life. That's why Subaru and its retailers, like us, partner with The Leukemia & Lymphoma Society® (LLS) and their local hospital or cancer treatment center to give warm blankets and encouraging messages of hope, written by retailers and Subaru customers in their stores, to support patients facing cancer. Through our partnership with LLS, we've supported nearly 350,000 cancer patients nationwide. We're proud to be LLS's largest automotive donor.



Subaru and its retailers, like us, are continuing our support of education and high-needs schools in our communities through Subaru Loves Learning(R) by providing teachers across the country with funding to purchase the school supplies and resources they know are needed to help students thrive in the classroom. Through our partnership with, Subaru and its retailers will have supported more than 470,000 students nationwide and are proud to be their largest corporate supporter.



Subaru believes all pets deserve a loving home. That's why Subaru and its retailers, like us, partner with a local animal shelter every October to provide direct financial assistance and host adoption events to help animals find loving homes. Through our partnership with local and national organizations, we have donated over $51 million, which has supported the adoption, rescue, transport, and health of over 420,000 animals. We're proud to be the largest corporate donor to the ASPCA.


The Subaru Share the Love® Event

Subaru and its retailers believe in giving back to our communities. That's why for every new vehicle sold or leased during the Subaru Share the Love event, Subaru and its retailers, like us, makes a donation to national charities that our owners care about and to over 2,100 local charities where Subaru owners live and work.

Now, after 15 years, Subaru and our retailers have donated over $256 million to charity all to give back and to make the world a better place.

The Subaru Share the Love<sup>®</sup> Event

How is Subaru of Troy dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

  • Rensselaer County Humane Society
  • The Kelberman Center
  • TSD School 18
  • St. Mary's Hospital

Love Promise Stories from Subaru of Troy

Subaru and Subaru of Troy believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here.

Susan G. Komen Thanks Subaru of Troy for Love, Promise Support!

Susan G. Komen, the world’s leading breast cancer organization, is grateful for the $200 donation from Subaru of Troy and the Love, Promise program made in support of the 2024 Komen Vermont MORE THAN PINK Walk. This commitment will allow Komen to reach more patients through its Patient Care Center. Anyone impacted by breast cancer directly, as well as loved ones, may call Komen at 1-877-GO-KOMEN and receive free emotional support, breast health and breast cancer information and learn more about local services that may be available to them. Additionally, the $200 donation will allow Komen to provide more individuals with financial assistance, enabling them to make ends meet while they’re in treatment. Komen offers services in English and Spanish. Call Komen today. Nobody should have to face breast cancer alone. Should you wish to join employees of Subaru of Troy at the 2024 Komen Vermont MORE THAN PINK Walk (Sat., Oct. 5), here’s the registration link: .

Vanderheyden provided hope and a bright future thanks to Subaru!

Vanderheyden offers a range of care for individuals with intellectual/development disabilities and behavioral challenges of all ages. Vanderheyden recognized the need to prepare the individuals served with life skills and job experience. To fulfill this need, Vanderheyden developed the Career Center in 2018 to provide the individuals served an opportunity to learn skills in retail, car detailing, agriculture and culinary arts. Our explicit goal surrounding work-based learning and Career Center programs is to assure success in the workplace for our individuals regardless of their trauma histories and associated challenges. The programs promote building skills in the areas of relationship building, community inclusion, self-advocacy and overall greater independence - essential to quality of life and for these individuals to become productive citizens. Vanderheyden opened The Vandy Thrift Shoppe as a training location for future retail positions for those we serve. Vanderheyden students, team members, clients, and other agency members will work collaboratively to operate and manage the shoppe. This project-based approach focuses on the operation of the storefront to teach valuable transferable and work-specific skills that can be applied to a variety of industries later in personal working experiences. Programs like this are 100% tun by donations as there is no government funding. Thanks to Subaru's Share the Love Campaign, individuals like Laura, an individual who receives full time care at Vanderheyden, are provided experience in retail, with the goal of gaining more independence each day. "The Vandy Thrift Shoppe Career Program has taught me to keep myself calm, smile and put customers first. It's given me the opportunity to meet new people and has inspired me to work in retail one day. I love helping people and making people smile" - Laura  Thank you so very much to Paul Lynch and his team at Subaru of Troy for presenting Vanderheyden with a $25,000 check from Subaru's Share the Love program. This is the fourth year Vanderheyden has been chosen as Subaru of Troy's hometown charity, and we are unbelievably grateful for their continued support.

Subaru of Troy Loves to Help their Community!

Subaru of Troy, NY helped families get warm coats and new shoes for children in need. Winter in Upstate New York is cold so when Vito, Le’liece, and Jeff from Subaru of Troy showed up with 200 new winter coats, and 200 pairs of shoes, staff at Unity House were ecstatic! Working with our established network that identifies families in need, we were able to help hundreds of children get what they need, thanks to Subaru of Troy. We were blown away by the fun loving and helpful group of volunteers that came to help from our local Subaru. Le’liece, Vito, and Jeff were especially wonderful to work with. It was a day filled with hard work, laughter, and making life better for our community thanks to this awesome group-they certainly proved to us and our community that Subaru Loves to Help. It was gratifying to see the difference these volunteers made. One child, NAME, a 6th grader in our local middle school, was thrilled to pick out shoes in just the right size and color. We appreciated that Subaru of Troy volunteers brought everything on site, and set it up in a way that afforded dignity to the families we serve, with room for children to measure their feet and try on a pair of new shoes and a new coat. Most important, Vito, Le’liece, and Jeff helped make the event a fun afternoon at our community resource center. They interacted with staff to learn more about our human services non-profit, they took the time to meet parents, and they talked to the kids, helping greet children and made it fun to pick out a new coat and shoes. Unity House of Troy is a non-profit agency that provides a wide range of services to meet the otherwise unmet needs of people in our community who are hurting and struggling. We assist those who are living in poverty, adults living with mental illness or HIV/AIDS, victims of domestic violence, and children with developmental delays and their families. We work to achieve social justice in our community and to create a better understanding of those we serve. We could not do this work without the support of our community. On Feb. 13th, we felt the love from Subaru of Troy – they came through for us and are a shining example of Subaru’s commitment to making a difference. We are grateful to Subaru and Operation Warm for making this such a special event. On behalf of the many people we serve, especially the children, thank you!

A New Partnership

Mohawk Hudson Humane Society and Subaru of Troy have been forging a renewed relationship that is quickly becoming one both can rely on. Subaru of Troy sent over several Bark Box adoption kits and stuffed Subaru dog toys for dogs as they go home. They have also supported MHHS with different events throughout the year. In turn, MHHS has supported Subaru of Troy publicly to its social media audience, helping to spread news of this great partnership. Both organizations know that they can turn to the other when they have a fun, quirky idea to help promote the other, and they will be met with support and excitement. We feel very lucky that there are multiple Subaru dealers in the area, but we know that having a special relationship with them is the real gift. We cannot wait to continue working with Subaru of Troy.

So thankful!

School 2 is a community school with many needs. We are so excited to be working with Subaru Troy! Their team has been amazing to work with. They have sponsored our teachers so that they can get additional learning materials for our scholars. They even sponsored a school supply drive for scholars who needed additional supplies. Moreover, they have agreed to be a formal community partner in order to grow our school. They are joining our community meetings and events! Our first event is a Trunk or Treat for Halloween and they will be decorating their car and passing out candy. We are truly thankful for this new partnership and we can't wait for what's to come. Thank you, Subaru, Troy!

Subaru Loves to Care with The Leukemia & Lymphoma Society

In a heartwarming partnership, Subaru of Troy and The Leukemia & Lymphoma Society® (LLS) have combined forces to make a tangible difference in the lives of those undergoing cancer treatment. Subaru of Troy has proven to be a beacon of generosity and care, demonstrating a genuine commitment to our shared mission of creating a world free from blood cancer. Together, with the support of St. Mary's Cancer Treatment Center, Subaru of Troy has generously contributed 80 comforting blankets to the patients who are undergoing treatments, often spending long hours in the infusion center. These blankets serve as a symbol of warmth and solidarity, enveloping patients with a sense of comfort during their journey towards recovery. Recognizing the significance of easing the journey for patients, Subaru of Troy has generously offered 30 patient care kits. These kits encompass essential items that enhance the comfort and well-being of patients during their hospital stays. These thoughtfully curated care kits provide not only practical support but also convey a message of care and understanding. Moreover, the outpouring of love and encouragement from Subaru customers has been truly heartening. Their heartfelt messages of hope and inspiration, collected by Subaru of Troy, have been a source of comfort and strength for the patients at St. Mary's Cancer Treatment Center. These messages remind patients that they are supported by a caring community, and that they are not alone in their battle. LLS extends its deepest gratitude to the entire Subaru of Troy family for embodying the spirit of compassion and for standing by us in our commitment to eradicate blood cancer. Your dedication serves as a powerful example of what can be achieved when a community rallies together to make a difference. The impact of your support reaches far beyond the material contributions; it is a testament to the strength of human connection and the capacity for kindness. On behalf of the patients, their families, and the entire LLS community, we extend our heartfelt appreciation to Subaru of Troy. Your partnership demonstrates that together, we can illuminate the path towards healing, hope, and a future free from blood cancer.

Vanderheyden receives $25,000 from Subaru towards their Supportive Employment Program

In 2023, Subaru donated $25,000 to Vanderheyden Career Center Supportive Employment Program through Subaru's Love Promise. In the last four years, Subaru has been unbelievably generous, donating over $70,000 to Vanderheyden. These services include the provision of mentorships, field experiences and the creation of specific curricula designed to ameliorate the challenges faced by individuals impacted by specific behavioral and mental health challenges as well as disabilities. Since the start of the Supportive Employment Program, Vanderheyden has provided work experience in car detailing, cooking and baking, agriculture and gardening, along with retail experience at Vanderheyden's Thrift Store, The Vandy Thrift Shoppe. Without the continuous help of generous donors like Subaru, programs like this could not exist. As a nonprofit Agency, Vanderheyden relies on donations to fund projects and programs that better prepare their individuals for life after Vanderheyden. Thank you, Subaru, supporting Vanderheyden's mission of Empowering youth, adults and families to build brighter futures. A special thank you to Subaru of Troy Manager Paul Lynch and his team for welcoming Vanderheyden youth to the retailer. Paul allowed Vanderheyden youth to take photos in a few of their cars, which made their day!

Paul Carbone Saved A Cancer Patient

My mother Rosemary was diagnosed with stage 3 breast cancer in August, 2021. This effectively took over her life, especially after she had a stroke, and the constant doctors' appointments and financial strain took a significant toll on her mental health. This grew worse as, while taking my sister to an appointment, the family car, a Subaru Legacy, broke down on the highway. We went months without a car and my mother lost hope, cancelling all of her appointments because she simply couldn't reliably get there. Then she called the local Subaru dealership and spoke with Mr. Carbone. When he heard the story, he immediately decided to take the car in and perform many thousands of dollars' worth of repairs at no charge whatsoever, even ordering parts be imported and shipped cross-country to get the job done. This saved my mother's life both in allowing her to physically go to her treatments, and in restoring her faith in the world and her desire to keep going. Mr. Carbone going out of his way to help a family he had only just met like this was an utterly selfless act that absolutely deserves any possible commendations. We would never have been able to get the vehicle roadworthy ourselves without his help, and absolutely consider ourselves to be in his debt.

Subaru continues to support Vanderheyden year after year

Vanderheyden is recognized as one of the premier children, adult and family service agencies in the Capital Region for the last 189 years. This year, Subaru has donated $25,000 to Vanderheyden and its programs. In the last four years, Subaru has donated over $70,000 to Vanderheyden. Without the continuous help of generous donors like Subaru, programs like Vanderheyden's Career Center Supportive Employment Project would not exist. As a nonprofit Agency, Vanderheyden relies on donations to fund projects and programs that better prepare their individuals for life after Vanderheyden. Subaru's donation of $25,000 this year will go directly to programs at Vanderheyden like the Career Center. Subaru has been so welcoming to Vanderheyden youth, inviting them to tour the facility and detailing shop. Their hospitality was inspiring to our youth, some leaving the tour excited to get involved with car detailing for future job opportunities. Vanderheyden plans on continuing their car wash and detailing program, as many of our youth have expressed interest in this as a future job opportunity. Thank you, Subaru, for your continuous support of Vanderheyden's mission to empower youth, adults and families to build brighter futures.

Subaru Loves All Pets

Klyde is a big boy with a lot of love to share. Klyde was originally adopted out in 2021, but was returned to MHHS in October 2022. Klyde came back to the shelter five pounds heavier (a lot for a cat!), with reports of not using the litterbox (signs of stress.) Klyde was just looking for someone to love him. He was moved to a cat condo and made available after being seen by our vet team. For Klyde and his adopters, it was love at first sight. Klyde's new dad knew that Klyde was the one from the moment he saw him in the condo. Klyde now has a home and a doting family to love him for the rest of his life. Subaru supports the care and adoptions of animals of all sizes. MHHS is grateful to have Subaru as a partner in this important cause!

It Takes Time

Norman came to the Mohawk Hudson Humane Society as a stray in July 2020. The owner was in touch with local animal control, but never came to redeem him. When Norman got here he was pushy, mouthy, and a typical young shepherd. He was easily overstimulated and didn’t seem to enjoy other dogs. Some volunteers and the Behavior Team at MHHS took him under their wing, and that’s when things started to change for Norman. He had been hiding that he was super smart. Norman quickly learned all of the basic obedience commands, and took to enrichment activities like a pro. Norman even started in playgroups, and it was determined that he was dog selective, as opposed to disliking all dogs. Norman picked his people and would go to the end of the earth for them. It took 450 days for the right adopter to find him. Norman made sure his potential adopter saw all of his sides in his meet: silly, smart, bold, brainy, and he still wanted to take him home. Norman now lives on an acre of land with the promise of regular hiking, lots of love, and occasionally a canine friend. Support from Carbone Subaru allows MHHS to do everything it can to support long-term dogs like Norman. It allowed the team to work on Norman, help him become more adoptable, and to find the perfect home for him.


Subaru and LLS Deliver Hope

For the second year in a row, Carbone Subaru and The leukemia & Lymphoma Society deliver love, hope and warmth to cancer patients at St. Mary's Cancer Center in Troy. Cancer patients will receive messages of hope, a beautiful blanket and craft kits. The delivery took place on Thursday, June 29th. St Mary's graciously welcomed the blankets and craft kits to provide comfort and warmth to patients who are in the fight against cancer. Thank you so much Carbone Subaru! Sheri Gadomski, Cheryl Syta, Lisa Catalano, Regina Fendorak, Meredith Robbon-St. Mary's Cancer Center staff-Annie Robillard-Esposito, Subaru District Sales Manager, Kevin Hoagland, Carbone Subaru Dealer.

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We'd love to hear from you.

Did Subaru of Troy go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.



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800 Hoosick Road, Troy, NY, 12180
Subaru of Troy 42.747680, -73.635800.